From the RootsMagic News (June 2019)
We've [RootsMagic] has always offered many different ways for you to get help using our software. And while we've offered it for many years already, we've upgraded and enhanced our Live Chat support option to better help our customers.
Live Chat allows you to work online with a live support technician to get immediate answers to your questions and even allows them to see your computer screen and guide you through the solutions.
To start a Live Chat session: